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Order Details Phase 2 Comments
1) Order Details
a. On the “Order Details” screen we should rename this to “Client Details”
b. In the Client Details section “Upload Copies” should be changed to “Upload Money Laundering Documents”.
c. The message “Your Order Date Expired” should read “service has expired”.
d. “Send Email to alert him for Order Date Expired.” Should read “send renewal notice email” and the whole text should be hypertexted linked to send the email.
e. In the Passport File: section “Not Uploaded yet.” Should be replaced with “documents required for customer name”. Note: “customer name” would be replaced with the actual customer’s name.
f. “Send Email to alert him for Passport verification.” Should be replaced with “send passport request” and the whole text should be hypertexted linked to send the email.
g. In the Utility Bill File: section “Not Uploaded yet.” Should be replaced with “documents required for delivery address”. Note: “delivery address” would be replaced with the actual delivery address.
h. “Send Email to alert him for Utility Bills verification.” Should be replaced with “send utility bill request” and the whole text should be hypertexted linked to send the email.
i. The heading “Order Details” section below the Upload Copies section should be changed to “Client Details”
What we are looking to achieve is to make sure that mail can not sent out unless we have a copy of both the passport matching the customer name and the utility bill matching the delivery address uploaded to the post database.
• When a purchase enters the system either via the company shop or an imported csv file the email which is sent out with the invoice (in the case of company shop purchases) or a general email (for those imported via csv) asks for a copy of the passport and utility bill.
• These documents are then emailed to us.
• After each document is uploaded the system should ask “Is this document sufficient for Money Laundering Purposes?” and provide a Yes or No option.
If Yes is ticked then a message should show under that section (Passport section or the Utility Bill section) “Documents are sufficient”.
If No is ticked then a message should show under that section (Passport section or the Utility Bill section) “Documents are not sufficient”.
This is to deal with cases where we are given documents and want to upload them but they are not good quality or we need other documents top support them.
Under the “Documents are sufficient” / “Documents are not sufficient” messages we would have a button which reads “Change Status” which when we click it the system would display a text box titled “Reason for change of Status”.
It would be mandatory to enter a reason for the change. When this reason has been entered the message “Documents are sufficient” / “Documents are not sufficient” would change from one to the other and the tick on the Main Screen for that customer would be changed accordingly.
• If Yes is clicked by us then the system ticks the box for that account on the Main Screen. We will not have the ability to tick or untick to Passport or U-Bills boxes on the Main Screen. It is merely show the status as reported in the Client Details page.
• We may have more than one passport image and more than one utility bill to upload for a single customer.
• All documents uploaded should be displayed as thumbnail images with the date that they were uploaded shown underneath.
• The “Update” buttons on the Main Screen are no longer required.
• The “Client Details” screen (previously “Order Details”) should display all of the following records relating to a particular customer:
The information should be displayed in the following order:
2) Client Details Section
• Company Name
• Customer Name
• Unique Reference No:
• Current Service (Registered Office / Mail Forwarding / Combined Registered Office & Mail Forwarding)
• Service Expiry Date
• Passport Received (Yes / No) (the system would display Yes or No depending on points in 17 above)
• Utility Bill Received (Yes / No) (the system would display Yes or No depending on points in 17 above)
• Address 1
• Address 2
• Address 3
• Town:
• County:
• Postcode:
• Country:
• Email Address:
• Telephone:
• Date of Last Payment
• Amount of Last Payment
• Service Purchased (in last payment)
• Last Invoice Number
• Account created on:
b) Upload Money Laundering Documents Section (as described in17 above)
Some of this information is already shown in other areas of the online post database (e.g. Address Details Change History, Postal Deposit Account, Email History) but this is fine.
3) Mark Customer as Lost
a) Where a customer no longer requires their service we need a tick box at the bottom of the Client Details screen that we can tick to deactivate their account.
b) Deactivated Accounts need to appear with Red Text on the Main Screen.
c) The button for “Enter New Post Item” would be greyed out for deactivated accounts and no post items could be entered for them.
d) No postal deposit or renewal emails would be sent to deactivated accounts.
e) Accounts could be reactivated by unticking the “Mark Customer as Lost” button
4) Event Log History
a) In the Client Details screen we need a link which opens up a new section called Event Log History.
b) The Event Log History will display every entry relating to that particular customer line by line in date order.
c) This would include every transaction, every email sent, every change to the address, every time a passport or utility bill was uploaded and so on.
d) Each line of the log would show the username of the operator who performed the action.
e) The log would show the date and time, a description of the event, the user.
f) There would be a search facility on an individual customer’s log we could search by date, by event type (Post item, Emails, Passport, Utility Bill, Customer Details, and Mark Customer as Lost changes and so on) and by user.
g) The ability to be able to trace an event and the person responsible is essential.
Order Details Phase 2 Comments
1) Order Details
a. On the “Order Details” screen we should rename this to “Client Details”
b. In the Client Details section “Upload Copies” should be changed to “Upload Money Laundering Documents”.
c. The message “Your Order Date Expired” should read “service has expired”.
d. “Send Email to alert him for Order Date Expired.” Should read “send renewal notice email” and the whole text should be hypertexted linked to send the email.
e. In the Passport File: section “Not Uploaded yet.” Should be replaced with “documents required for customer name”. Note: “customer name” would be replaced with the actual customer’s name.
f. “Send Email to alert him for Passport verification.” Should be replaced with “send passport request” and the whole text should be hypertexted linked to send the email.
g. In the Utility Bill File: section “Not Uploaded yet.” Should be replaced with “documents required for delivery address”. Note: “delivery address” would be replaced with the actual delivery address.
h. “Send Email to alert him for Utility Bills verification.” Should be replaced with “send utility bill request” and the whole text should be hypertexted linked to send the email.
i. The heading “Order Details” section below the Upload Copies section should be changed to “Client Details”
What we are looking to achieve is to make sure that mail can not sent out unless we have a copy of both the passport matching the customer name and the utility bill matching the delivery address uploaded to the post database.
• When a purchase enters the system either via the company shop or an imported csv file the email which is sent out with the invoice (in the case of company shop purchases) or a general email (for those imported via csv) asks for a copy of the passport and utility bill.
• These documents are then emailed to us.
• After each document is uploaded the system should ask “Is this document sufficient for Money Laundering Purposes?” and provide a Yes or No option.
If Yes is ticked then a message should show under that section (Passport section or the Utility Bill section) “Documents are sufficient”.
If No is ticked then a message should show under that section (Passport section or the Utility Bill section) “Documents are not sufficient”.
This is to deal with cases where we are given documents and want to upload them but they are not good quality or we need other documents top support them.
Under the “Documents are sufficient” / “Documents are not sufficient” messages we would have a button which reads “Change Status” which when we click it the system would display a text box titled “Reason for change of Status”.
It would be mandatory to enter a reason for the change. When this reason has been entered the message “Documents are sufficient” / “Documents are not sufficient” would change from one to the other and the tick on the Main Screen for that customer would be changed accordingly.
• If Yes is clicked by us then the system ticks the box for that account on the Main Screen. We will not have the ability to tick or untick to Passport or U-Bills boxes on the Main Screen. It is merely show the status as reported in the Client Details page.
• We may have more than one passport image and more than one utility bill to upload for a single customer.
• All documents uploaded should be displayed as thumbnail images with the date that they were uploaded shown underneath.
• The “Update” buttons on the Main Screen are no longer required.
• The “Client Details” screen (previously “Order Details”) should display all of the following records relating to a particular customer:
The information should be displayed in the following order:
2) Client Details Section
• Company Name
• Customer Name
• Unique Reference No:
• Current Service (Registered Office / Mail Forwarding / Combined Registered Office & Mail Forwarding)
• Service Expiry Date
• Passport Received (Yes / No) (the system would display Yes or No depending on points in 17 above)
• Utility Bill Received (Yes / No) (the system would display Yes or No depending on points in 17 above)
• Address 1
• Address 2
• Address 3
• Town:
• County:
• Postcode:
• Country:
• Email Address:
• Telephone:
• Date of Last Payment
• Amount of Last Payment
• Service Purchased (in last payment)
• Last Invoice Number
• Account created on:
b) Upload Money Laundering Documents Section (as described in17 above)
c) Address Details Change History
d) Postal Deposit Account (previously “Postal Deposit Debit / Credit History”)
e) Email History
f) Event Log History (See point 23)
g) Mark Customer as Lost (See Point 22 Below)
Some of this information is already shown in other areas of the online post database (e.g. Address Details Change History, Postal Deposit Account, Email History) but this is fine.
3) Mark Customer as Lost
a) Where a customer no longer requires their service we need a tick box at the bottom of the Client Details screen that we can tick to deactivate their account.
b) Deactivated Accounts need to appear with Red Text on the Main Screen.
c) The button for “Enter New Post Item” would be greyed out for deactivated accounts and no post items could be entered for them.
d) No postal deposit or renewal emails would be sent to deactivated accounts.
e) Accounts could be reactivated by unticking the “Mark Customer as Lost” button
4) Event Log History
a) In the Client Details screen we need a link which opens up a new section called Event Log History.
b) The Event Log History will display every entry relating to that particular customer line by line in date order.
c) This would include every transaction, every email sent, every change to the address, every time a passport or utility bill was uploaded and so on.
d) Each line of the log would show the username of the operator who performed the action.
e) The log would show the date and time, a description of the event, the user.
f) There would be a search facility on an individual customer’s log we could search by date, by event type (Post item, Emails, Passport, Utility Bill, Customer Details, and Mark Customer as Lost changes and so on) and by user.
g) The ability to be able to trace an event and the person responsible is essential.